NBIG Developments
iLiving — Smart Property Management

iLiving Privacy Policy

Last Updated: August 30, 2026

This Privacy Policy explains how NBIG Developments ("NBIG", "we", "us", or "our") collects, uses, stores, and protects information when you use the iLiving mobile application ("App"). By using iLiving, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use iLiving, we may collect the following information:

Personal Information

  • Full name
  • Email address
  • Phone number
  • User account ID

Financial Information

  • Payment information and payment records
  • Installment and other property-related financial information
  • Payment proof and receipt images

Identity and Sensitive Information

  • National ID or passport information when required for identity verification and property-related procedures
  • Documents submitted for KYC or contractual purposes

Photos and User-Generated Content

  • Profile photographs
  • Payment receipts and proof of payment
  • Documents uploaded by users
  • Maintenance requests and other content submitted through the App
  • AI assistant conversations and messages submitted by users

Usage Information

We may collect limited information about how users interact with the App for operational and service-related purposes.

2. How We Use Your Information

We use the information we collect to:

  • Create and manage user accounts
  • Authenticate users and maintain secure access
  • Manage properties, units, and contracts
  • Display payment and installment information
  • Process and verify payment documentation
  • Perform identity verification and KYC procedures
  • Manage maintenance requests
  • Provide property and customer services
  • Provide the iLiving AI assistant
  • Send important service notifications and account-related communications
  • Maintain, secure, and improve the App
  • Comply with applicable legal and contractual obligations

3. Firebase and Third-Party Services

iLiving uses third-party infrastructure and services to provide core application functionality, including Google Firebase services such as Firebase Authentication, Cloud Firestore, Firebase Storage, and Firebase Cloud Messaging.

The App may also use Google Gemini services to provide AI assistant functionality. Information submitted to the AI assistant may be processed by the relevant service provider to provide the requested functionality.

These services may process information on our behalf in accordance with their applicable terms and privacy practices.

4. Payment Information

iLiving may store and display property-related payment records, installment information, and payment documentation.

If a third-party payment provider processes payment card or banking information directly and NBIG does not receive or store that information, such payment credentials are handled by the applicable payment provider rather than stored by iLiving.

5. Data Storage and Security

We use appropriate technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.

Data used by iLiving may be stored using secure cloud infrastructure, including Google Firebase services.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

6. Data Sharing

We do not sell users' personal information.

We may share or provide access to information with service providers that help us operate iLiving, including cloud infrastructure, authentication, notification, and AI service providers.

Information may also be disclosed where required by applicable law, regulation, legal process, or to protect the rights, security, and property of NBIG, our users, or others.

7. Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain contractual and financial records, comply with legal obligations, resolve disputes, and enforce our agreements.

Certain property, contract, payment, and legally required records may need to be retained even after an account deletion request.

8. Account Deletion

Users may request deletion of their iLiving account through the account settings available within the App.

Account deletion requests may be subject to a review period where necessary to protect contractual, financial, legal, or regulatory records.

Where applicable, personal account information will be deleted or anonymized after the applicable retention period, except information that we are legally or contractually required to retain.

View Account & Data Deletion Instructions

9. Notifications

iLiving may use push notifications to provide important account and property-related communications, including payment reminders, installment notifications, and service announcements.

Users can manage notification permissions through their device settings.

10. Children's Privacy

iLiving is intended for general users and is not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

11. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your account or personal information
  • Request information about how your data is processed
  • Withdraw certain permissions where applicable

Some information may be retained where required for legal, contractual, security, or financial recordkeeping purposes.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, the updated version will be published through the applicable iLiving or NBIG website and the "Last Updated" date will be revised.

13. Contact Us

If you have questions about this Privacy Policy, your personal information, or an account deletion request, please contact:

NBIG Developments
Executive Support: ceo@new-build-egypt.com
Hotline: 19938 / +20 111 222 1121
iLiving — Smart Property Management
Last Updated: August 30, 2026